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Get Advice

How to get free, impartial and confidential advice
Email Us Phone Us Self-help

Roxburgh & Berwickshire Citizens Advice covers from Cockburnpath to Newcastleton and everything in between. To support local communities, we have offices located in Eyemouth, Duns, Kelso and Hawick.

We offer a telephone triage service to all before arranging any appointments. Often, an adviser can help resolve the issue there and then, without the need for an appointment so give your local office a call. Where we can't help over the phone we would be more than happy to arrange a suitable date and time for you to attend an office.

If you find yourself in need of emergency advice and support and are unable to contact the bureau by email or phone, you can attend one of the drop-in sessions.

Hawick - Mondays and Thursdays, 10am to 12pm

Eyemouth  - Mondays, 10am to 12pm

Duns - Wednesdays, 10am to 12pm

Kelso  -  Thursdays, 10am to 12pm

 

Hawick – 01450 374266
Eyemouth – 018907 50500
Duns – 01361 883340
Kelso – 01573 223 516

Email enquiries@roxburghcab.casonline.org.uk with details of your name, address, telephone number and a brief overview of your issues and we will get back to you as soon as we can.

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Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

  • Call our bureau directly

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you within 5 business days.

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.